Christopher Hallahan: Interactive resume, blog and portfolio

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Home User Experience Design
User Experience Coursework

TechCheck-In 2.0: A Self-Service Kiosk

Monday, 22 October 2012 14:52 Christopher Hallahan
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TechCheck-In was an web application originally implemented in Fall 2009 by myself (as designer) and the Shared Services Web Team (back-end and coding).  The program allows visitors arriving at The Tech Spot to check-in and input their device information.  Staff members use the program to track the progress of the repair until the device is ready for pick-up.

For the 2.0 version, I worked with staff and customers at The Tech Spot to greatly improve the customer-facing features of the check-in system to allow for true self-service without intervention from employees.  We split the check-in process into three separate scenarios: (1) Quick Question or Purchase (2) Computer Help and (3) Pick-Up.  This allowed for a customized experience based on the customer's reason for visiting and also improved the back-end tracking of visitors.  

I helped with blueprinting, wireframing, testing and user interface elements in this version.  You can see the wireframes and pieces of the final product below.  Information Services' and Residence Services Web Presence team was responsible for all development, CSS and back-end database programming and should be commended for their great work.

Overall, the product has performed very well and improved the customer experience while reducing negative customer feedback about the check-in/check-out process.

Last Updated on Monday, 22 October 2012 15:04
 

Researching User Experience Final Project

Sunday, 03 January 2010 15:04 Christopher Hallahan
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This semester-long project focused on studying the users of a book-swapping web site.  Our specific group studied the process of finding books on the site.  Research methods used were online surveys and user interviews conducted by phone and Skype.  Following our research, we compiled our results and recommendations into a final deliverable (below) and submitted the results to the founder of the site.

The project was truly a group effort.  I focused on recruiting, setting up survey and interview sessions and compiling/formatting the final group deliverable.

icon Researching User Experience Final Project (1.31 MB)

Last Updated on Sunday, 03 January 2010 15:18
 

Usability Lab Testing Project

Sunday, 03 January 2010 14:45 Christopher Hallahan
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This project for my Usability I course (Fall 2009) allowed our group to explore a Kent State web application (KSUtube) and conduct usability tests in a usability lab.  We used task analysis, eye-tracking software and screen capture to develop recommendations for usability concerns with the site.  The group report was presented to our class and submitted to the KSUtube web developers.

icon KSUtube Usability Testing Group Project (5.24 MB)

Last Updated on Sunday, 03 January 2010 14:57
 

Paper Prototype Project

Sunday, 03 January 2010 14:32 Christopher Hallahan
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 This project focused on creating a new user interface design for my internal computer repair system (at The Tech Spot).  We worked in a group to create a very detailed prototype for the interface and then ran micro-usability tests on our classmates and staff members.  

The report details our findings and show some photos my group members took of the prototype.  We referenced the book Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces by Carolyn Snyder during the project.

icon Paper Prototyping Final Project (4.17 MB)

Last Updated on Sunday, 03 January 2010 14:42
 

IA Project: Mall Site Redesign

Sunday, 03 January 2010 13:59 Christopher Hallahan
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I completed this project for my Information Architecture class in Fall 2009.  The objective was to plan a hypothetical redesign for a mall web site in 3 parts.  

Competitive Analysis

The analysis explored other mall competitors and examined key attributed such as labeling systems, navigation and search functionality.  See the completed deliverable below.

icon Carnation City Mall Competitive Analysis (198.23 kB)

Blueprints

Based on the findings of the competitive analysis, I compiled blueprints of the navigation structure for the mall site redesign.  I used OmniGraffle to create the blueprints (after designing them by hand) and used Jesse James Garrett's guidelines for element representation.

icon Carnation City Mall Blueprints (202.3 kB)

Wireframes

I took my plans for the blueprints and developed a visual layout of both low and high-fidelity wireframes for the site redesign.  OmniGraffle was again used to create the wireframes.  This was my favorite part of the project because I got the opportunity to compile all of my work into a visual deliverable.

icon Carnation City Mall Wireframes (177 kB)

Following the completion of these sub projects, our class worked in groups to develop a final deliverable.  We used many great texts for reference during the project, including Communicating Design by Dan Brown and Information Architecture for the World Wide Web by Peter Morville and Lou Rosenfeld.

Last Updated on Sunday, 03 January 2010 14:27