Christopher Hallahan: Interactive resume, blog and portfolio

Christopher Hallahan's Resume

Philosophy

Great experiences with technology go well beyond writing working efficient code and transmitting raw data. With the rapid expansion of new technology, users deserve more than merely adequate interactions with information. I aim for a common goal in all of my work: make technology a transparent, useful and engaging experience for all audiences, regardless of their ability.

Education

Kent State University, Kent, OH  (August 2004 - Present)

• M.S., User Experience Design (IAKM)
• B.A., Electronic Media Management, August 2008, Cum Laude

Experience

August 2011 - Present
Division of Information Services, Kent State University
•  Lead IT User Support Analyst

• Maintain information architecture, design and knowledge management of campus ticketing system
• Coordinate news and updates appearing on the IS web site and serve on the IS Web Advisory Group
• Work with Helpdesk and The Tech Spot to maintain excellence in quality and customer experience
• Manage the Tech at Night team of 40 students, while promoting and expanding their services
• Develop and digest Helpdesk metrics through call volume, survey results and qualitative feedback
• Cultivate consistency in the IS brand through university style, presentation and social media

August 2010 - Present
Division of Information Services, Kent State University
•  Marketing Coordinator

• Organize technology communications and marketing materials for end-users and internal employees
• Translate technical language into final products that are engaging, beautiful and informative
• Help unify technical support and user experience across the University by working directly with users

May 2009 - July 2010
The Tech Spot @ ResNet, Residence Services and Information Services, Kent State  •  Graduate Assistant

• Design multimedia and marketing materials for ResNet and The Tech Spot
• Worked on user interface design for a new online computer checkin application (involved wireframing, usability testing, interface design and collaboration with programming team)
• Work with/supervise about ten student staff, assist in staff training and office procedures
• Repair issues with computer networking, hard drives, viruses and spyware and operating system troubleshooting
   

June 2008 - May 2009
Kent State University School of Journalism & Mass Communication, Kent, OH  •  Graduate Assistant

• Assisted professors in curriculum and multimedia, maintained and designed the School’s web site.

August 2006 - August 2008 (with additional work in January 2009)
Kent State University ResNet, Kent, OH  •  Computer Consultant

• Provided personal computer assistance and information to residential campus students
• Utilized troubleshooting skills to repair computers and network equipment
• Assisted in training new staff.  Compiled training videos, a printed handbook and print advertising
• Organized and facilitated a campus-wide troubleshooting support system

January 2008 - June 2008
AkronNewsNow.com, Akron, OH  •  Marketing Intern

• Enhanced content and advertising support for the online news portal, AkronNewsNow.com

August 2004-January 2006
Kent State University Academic Success Center, Kent, OH  •  Technology Tutor

• Provided one-on-one computer instruction for students
• Designed guides and an online web site to accompany lessons

January 2001-Present
Christopher Hallahan Productions, Kent, OH and Butler, PA •  Freelance Web Design