HallahanOnTech: Home - User Experience Design resume, blog and portfolio by Christopher Hallahan

Welcome all. My name is Chris, and I currently work full-time for Kent State's Division of Information Services. I'm also a graduate of the User Experience Design master's program at Kent State University. I specialize in electronic marketing, web design and standards-based programming, visual design, usability, information architecture and content management. Here you will find my interactive resume, portfolio and select coursework.

Tech at Night: After-Hours Tech Support

Saturday, 28 January 2012 19:30 Christopher Hallahan

In fall 2011, we launched Tech at Night, a new initiative to provide after-hours tech support to students living in the residence halls from 8 - 11 p.m. Materials in support of the service included:

Posters in all of the residence halls
Stand-up signs for the student techs to display at their tables
T-shirts for the student techs
Communication sheets to the RAs and RHDs
Press release on the IS web site
Dedicated Tech at Night web site with hours and locations

Last Updated on Saturday, 28 January 2012 19:42

Information Services Faculty/Staff Communications and Support

Saturday, 28 January 2012 18:40 Christopher Hallahan

IS offered dedicated faculty/staff support last fall and spring semesters. We communicated the new support options through various media, including:

Articles in E-Inside (newsletter sent to all faculty/staff members) and on the IS web site
Post cards given to faculty by local support people
A faculty/staff technology checklist, given to new hires
Posters and signs in the academic buildings
Communication to the executive officers about our Blackboard Learn 9 transition

Last Updated on Saturday, 28 January 2012 19:43

The Tech Spot: 2011 - 12 Communications

Saturday, 28 January 2012 17:53 Christopher Hallahan

We had a busy kick-off for all user support technology services this year, including The Tech Spot in Tri-Towers. Throughout 2011 and 2012 we:

Refreshed all marketing materials, including business cards, signs, flyers and web site
Developed new, competitive pricing structures in categories that were easier to comprehend
Displayed electronic advertising in the student center and Student Recreation and Wellness Center
Communicated to faculty and staff via E-Inside (electronic newsletter) and the Graduate Student Orientation
Added new services: iPad mail-in repair, TECHcare Package and Advanced Hardware Install/Repair
Continued to develop use of social media by responding to technology questions directly within Facebook